Chatbeat uses Paddle as its payment provider. Because of this, we are unable to issue corrections to already issued invoices on our end. However, you can update the billing details on any invoice yourself directly through the Paddle panel. Please note that each invoice can only be updated once, so make sure all the details are correct before saving.

Here's how to do it step by step.

Click on your profile in the bottom left corner and select Settings.

Open the Subscription tab and click Manage subscription. This will redirect you to the Paddle payment panel.

On the Paddle page, in the Subscriptions section, select the subscription that contains the invoice you want to update.

In the Payments section, locate and select the specific payment whose invoice you need to update.

Click Update invoice and fill in the correct or missing billing details. Once you're satisfied that everything is accurate, save your changes.

Remember: each invoice can only be updated once. Double check all the details before confirming.

If you have any questions, don't hesitate to contact us.